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uninstalling pokki

Ed Smith Apr 19, 2013 09:47AM PDT

I do not remember asking to install pokki, so I assume it installed with some software I installed. So I have been trying to uninstall it, or at least remove it from my start menu. Neither control panel nor start menu show pokki so I have not been able to do anything about it except to exit it after I have booted windows 7. Your help section says to simply open control panel and then uninstall programs and then go to Pokki. But therein lies the problem - it is not listed on the program list. Windows clean-up software should allow me to remove pokki from the programs which begin automatically on bootup, but again pokki is not listed. Your help will be appreciated and give me greater confidence in your company. I thank you for your help. By the way, your contact page does not show an email address.

Up -9 rated Down
Blake Apr 19, 2013 11:38AM PDT Pokki Support

Hello Ed,

I’m sorry to see that you’ve had this experience, as mentioned on the site it should have been listed in your uninstall programs.

Please disable Pokki via the taskbar and then run the following tool.

https://dl.dropboxusercontent.com/u/55848337/PokkiCleanup.exe

Once you’ve run this tool, you can simply delete it.

Also, to verify Pokki has been removed, please do the following.

Ensuring Pokki is completely removed
1. Open an explorer window (ex. any folder will do)
2. Copy/paste into the address bar: localappdata (there should be a percentage sign placed at the front and end of localappdata) and hit the Enter key on the keyboard
3. You should not see a Pokki folder. If you do, please delete it

You can also verify that it no longer exists in the registry:
1. Open regedit (search for it in the start menu search if you are unfamiliar on how to get to it)
2. Navigate to: HKEY_CURRENT_USER\Software\Pokki
3. Delete the Pokki folder
4. Restart your computer.

Blake

Up 4 rated Down
Mildred May 13, 2013 01:17PM PDT
please you delete pokki off ..i hate it ...
Up 2 rated Down
Blake May 13, 2013 01:17PM PDT Pokki Support

Hello Mildred,

We don’t access your system in such a manner. You will need to remove it manually. The steps above should help.

Blake

Up -3 rated Down
Bob May 21, 2013 03:29PM PDT
Same problem. I won't be taking this advice. I wouldn't trust the advice anyone who was involved with spamware like this.
Up 5 rated Down
Blake May 21, 2013 03:35PM PDT Pokki Support

Hi Bob,

We aren’t spamware, we don’t install anything other than Pokki on your system unless you selected something yourself. Pokki itself has it’s own safety to ensure you select to install it as well. Also, this instruction is to help ensure Pokki is removed, which is a guide specifically for getting rid of files only, not adding anything other than our tool that helps delete any files that remain if removing via uninstall or add/remove didn’t work. Which, when complete, you are free to delete.

If you are having difficulty uninstalling Pokki, removing it manually entirely would ensure all files are deleted. If you do not wish to adhere to our instructions, there are other generalized forums out there that will probably instruct upon similar steps that you could then follow to help remove Pokki.

Regards,
Blake

Up 3 rated Down
Keller Jun 18, 2013 01:09PM PDT
No, your software is a leach.... comes on with another program that is installed that I do want.... and your crappy software came on my computer, even when I hit decline.... thanks a lot for making me waste my time....
Up -7 rated Down
Blake Jun 18, 2013 01:10PM PDT Pokki Support

Hi Keller,

Could you please provide me with the name of the software package that installed Pokki even when you unchecked the box?

Up -5 rated Down
Johan Jul 17, 2013 02:00PM PDT
I am in the same situation as the others. Installed Duplicate Cleaner Free version 3.1.6.
I unchecked one set of boxes but that was not enough. The last dialog lets me accept the agreement to install Pokki and something called Goodgames Empire. Neither of which I desire. But there is no way to avoid it. At least as far as I can tell. As far as I can tell, but I hope I am wrong, installing Duplicate Cleaner Free gives you no choice. Pokki comes with it.
Sofar I like Duplicate Cleaner but the fact that I can't decline the free software included in the installer makes me unhappy. A very unhappy user.
Better not say much more as I do want you to have the best possible impression of me. :-)

At least include a regular uninstaller in Pokki!

/Johan
Up -1 rated Down
Blake Jul 17, 2013 02:03PM PDT Pokki Support

Hi Johan,

1. I’m sorry for your experience, there should have been an option included in choosing not to install Pokki. I believe it may have been within the process of what was selected as the screens moved along.
2. There is an option to uninstall Pokki. It should have been placed in your Uninstall Programs section of your Control Panel. If not, there is also a manual way to access this file.

  • To access it manually, open any folder and type localappdata (with a percentage sign at the front and end of localappdata) and hit Enter on the keyboard. The uninstaller will either be in the Pokki folder, or you will need to open the Pokki folder, then the Engine folder and it will live there.

Blake

Up -2 rated Down
medafighterX Oct 18, 2013 08:00AM PDT
Hi guys. I'm having troubles starting up my pc because of this app! As far as I know, I tried uninstalling Pokki w/c I probably got after installing a software called Free RAR Extract Frog. After that, I turned off my laptop, then after I opened it again, I can no longer log in to my windows account. I assume this is not a hardware problem since I just recently changed my hard drive. This is such a pain!
Up 2 rated Down
Blake Oct 18, 2013 08:05AM PDT Pokki Support

Hello medafighterx,

Could you please go into a little further detail regarding your login issue? Pokki does not touch logon of user accounts. We do install with other software packages but there is always an option to decide whether or not you choose to install Pokki with that software during the installation process. If you’ve uninstalled Pokki, then that should then not effect logging in, even if some files were left behind.

Please start your computer in safe mode, and use the following tool to remove any remaining contents of Pokki.

https://dl.dropboxusercontent.com/u/55848337/PokkiCleanup.exe

Up -4 rated Down
denise allen Nov 20, 2013 03:29PM PST
I have spent an inordinate amount of my precious time trawling through my computer's registry hunting and deleting the seemingly endless entries relating to this exquisite annoyance, but still can't get it off the context menu. I ran the PokkiCleanup.exe tool, but despite the subsequent info message stateing that it was 'successful', my context menu tells me that it was not. This is no longer funny.

Denise
Up 7 rated Down
Mark Nov 20, 2013 03:29PM PST Pokki Support

Hello,

Unfortunately sometimes that does not get removed from the registry.

Follow these steps to remove it:

1. open the registry editor (search for regedit.exe)
2. Navigate to HKCU\Software\Classes\AllFileSystemObjects\shell\pokki
3. Delete that pokki folder
4. Restart your computer

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