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Pokki

Marko Nykänen Aug 06, 2014 01:46AM PDT

Pokki does not always start up with Windows 8

Up -3 rated Down
Mark Aug 06, 2014 10:35AM PDT Pokki Support

Thanks for letting us know about the problem. Pokki does generate some log files which will help us better understand what’s going wrong. We would greatly appreciate it if you located and sent us the log files.

To find the log files:

1. In Explorer, navigate to your temporary directory. You can go directly there by entering TEMP as the path. (there should be a percentage sign placed at the front and end of TEMP)
2. Locate the files with the name ex. Pokki-2014-02-18.log. If you know the day the problem happened, just send that day’s log file. If you don’t, feel free to send them all.
3. Send the log file back to us. You can email it to us at ​help@pokki.com

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