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remove pokki.exe

Raymond Thompson Feb 04, 2013 02:33PM PST

I've looked at your instructions to uninstall [don't know how pokki.exe even got on the computer]. It doesn't appear in installed programs. search doesn't find it and I want it off. How can I remove?

Up -10 rated Down
Blake Feb 04, 2013 02:45PM PST Pokki Support

Hi Raymond,

Pokki is opt-in so you would have needed to accept the option in order for it to be installed when installing other software. Perhaps part of a software package.

Please see instructions on removing the rest of Pokki below.

1. Open an explorer window (ex. any folder will do)
2. Copy/paste into the address bar: localappdata and hit the Enter key on the keyboard
3. You should not see a Pokki folder. If you do, please delete it

  • If it does not allow you to delete it, right-click the taskbar and select Task Manager, find the Windows Explorer process or explorer.exe and end process/end task. Then, in the task manager, click File → Run and enter explorer.exe into the path. You should then be able to delete the folder.

then

1. Open regedit (search for it in the start menu search if you are unfamiliar on how to get to it)
2. Navigate to: HKEY_CURRENT_USER\Software\Pokki
3. Delete the Pokki folder
4. Restart your computer.

Up 2 rated Down
Emily Feb 08, 2013 08:25AM PST
I can't delete it because it's open in another file, more specifically the error "pokki.exe - Entry Point Not Found" This little error box wont go behind any of the windows on my laptop and every time I try to close it, it appears less than a millisecond later. I am feeling that pokki.exe is more of a virus than anything else and anything you can do to fix this would be great.
Up -2 rated Down
Blake Feb 08, 2013 08:26AM PST Pokki Support

Hi Emily, if you are looking to remove specific files that are Pokki related and windows is blocking you, please try this method:

1. Open the Task Manager (right-click the taskbar and select the Task Manager)
2. Click on the Processes tab
3. Find either explorer.exe or Windows Explorer, select it, and either click End task or end process (varies between OS’s. You can also select the process by right-clicking and choosing to end the process)
4. In the Task Manager, click File → Run (or run task)
5. Type localappdata into the path and hit Enter on the keyboard
6. Delete the Pokki folder
7. In Task Manager, type ‘explorer.exe’ (without the ’) and hit Enter on the keyboard to reload the desktop

Blake

Up 4 rated Down
Haakon Apr 16, 2013 09:56AM PDT
I'm starting to think that pokki is a virus! When i type "Pokki" in the windows search bar! The only thing that shows up is "Relaunch Pokki"
Please fix this!!!

Making an uninstaller would help!!!!
Up -4 rated Down
Blake Apr 16, 2013 09:58AM PDT Pokki Support

Hi Haakon,

The Relaunch Pokki feature in the programs is intentional so that we don’t take up extra space where it isn’t needed. There is in fact an uninstaller, which is how you are able to uninstall through the uninstall programs (or add/remove programs) on your operating system.

Have you already attempted to uninstall this way? If so, then the uninstaller would have been removed, and there could possibly be residual files left. Please let me know if this appears to be the case.

Blake

Up 4 rated Down
Von May 17, 2013 06:16PM PDT
how can i delete this f*cking pokki to my PC?


i cant delete the file named ocdeskband_0.dll
Up -4 rated Down
Blake May 17, 2013 06:16PM PDT Pokki Support

Hello Von,

Please see instructions below.

1. Open the Task Manager (right-click the taskbar and select the Task Manager)
2. Click on the Processes tab
3. Find either explorer.exe or Windows Explorer, select it, and either click End task or end process (varies between OS’s. You can also select the process by right-clicking and choosing to end the process)
4. In the Task Manager, click File → Run (or run task)
5. Type localappdata into the path and hit Enter on the keyboard (there should be a percentage sign placed at the front and end of localappdata)
6. Delete the Pokki folder
7. In Task Manager, type ‘explorer.exe’ (without the ’) and hit Enter on the keyboard to reload the desktop

Up 4 rated Down
diego Jun 06, 2013 08:57AM PDT
no he podido borrar ese molesto mensaje de pokki.exe ayuda
Up 9 rated Down
Blake Jun 06, 2013 08:57AM PDT Pokki Support

Hi Diego,

If you are trying to completely remove Pokki, please use this cleanup tool.

https://dl.dropboxusercontent.com/u/55848337/PokkiCleanup.exe

To verify that it has removed everything, follow the steps below. This will simply verify that the files are deleted. If you are unable to apply #6, then that’s good.

1. Open the Task Manager (right-click the taskbar and select the Task Manager)
2. Click on the Processes tab
3. Find either explorer.exe or Windows Explorer, select it, and either click End task or end process (varies between OS’s. You can also select the process by right-clicking and choosing to end the process)
4. In the Task Manager, click File → Run (or run task)
5. Type localappdata into the path and hit Enter on the keyboard (there should be a percentage sign placed at the front and end of localappdata)
6. Delete the Pokki folder
7. In Task Manager, type ‘explorer.exe’ (without the ’) and hit Enter on the keyboard to reload the deskto

You can also verify that it no longer exists in the registry:
1. Open regedit (search for it in the start menu search if you are unfamiliar on how to get to it)
2. Navigate to: HKEY_CURRENT_USER\Software\Pokki
3. Delete the Pokki folder
4. Restart your computer.

Up 2 rated Down
Maulsidious Aug 29, 2013 02:01PM PDT
why is there ten pokki processes in task manager start button only needed 1 process to do the same job as pokki
Up -9 rated Down
Blake Aug 29, 2013 02:02PM PDT Pokki Support

Hello Maulsidious,

Pokki itself uses three different processes for different areas of functionality, but will also introduce no pokki processes in the task manager for the apps you install.

Up 1 rated Down
Rui Oct 16, 2013 12:50PM PDT
If you have "locked" files, try restart window in "safe mode": press F8 on boot and choose "Safe Mode with network" from the menu. After deleting files and registry keys, restart Windows normally.

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