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Pokki Installation Issues

Dan Kelly Nov 19, 2012 09:00AM PST

Keep getting an error trying to install Pokki. During install it tries to reach PokkiUpdater.exe and returns error "The File or directory is corrupted and unreadable" Below is the log.

PokkiInsta 03252 [2012-11-19 11:54:17] OCDownload::runThread: id 3, starting with http://api.pokki.com/autoupdate/v3/upgrades/0/client?os=win&signature=e0abea39e8a22cb4173cc3e4c2df3de2
PokkiInsta 03252 [2012-11-19 11:54:17] OCDownload::runThread: id 3, success
PokkiInsta 03252 [2012-11-19 11:54:17] OpenApiRequest::Impl::CallHandler: id 3, success
PokkiInsta 03252 [2012-11-19 11:54:17] OpenApiEngineCheckResult::TryParse: result code == new_engine
PokkiInsta 03252 [2012-11-19 11:54:17] OCDownload::runThread: id 4, starting with http://cdn.pokki.com/pokki/platforms/version50a41afb9becf.exe
PokkiInsta 03252 [2012-11-19 11:54:17] OCDownload::runThread: id 4, success
PokkiInsta 03252 [2012-11-19 11:54:20] _ShellExecute: (err: 1223) failed to execute 'C:\Users\XXXXXXXXXX\AppData\Local\Temp\oct632C.tmp\PokkiUpdater.exe' with /S "/APPORIGIN=f22abfeae27a67446927d078890381efc546d3e1" "/SOURCE=organic" "/STARTMENU=1"
PokkiInsta 03252 [2012-11-19 11:54:20] PokkiInstall::ReportError: result == 1, code == engine_install_execute
PokkiInsta 03252 [2012-11-19 11:54:20] PokkiInstall::SetAnalyticsResult: fail with engine_install_execute

Up 1 rated Down
Blake Nov 19, 2012 10:55AM PST Pokki Support

Hi Dan,

Could you please uninstall Pokki completely and then try to download and install from the cdn link directly?

Step 1 – Removing Pokki

Right-click the windows taskbar and select ‘Task Manager’
Under the ‘Processes’ tab, please verify that there are no pokki.exe processes still running
If there are processes running, select them and click ‘End Process’ for each one
Uninstall Pokki via the Control Panels
Uninstall the Pokki Download Helper as well
Step 2 – Ensuring Pokki is completely removed

Open an explorer window (ex. any folder will do)
Copy/paste into the address bar: localappdata and hit the Enter key on the keyboard
You should not see a Pokki folder. If you do, please delete it

Step 3 – Installation Download and install the latest version via the following link:

http://cdn.pokki.com/pokki/platforms/version50a41afb9becf.exe

Blake

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