Hello! I've tried to install the pokki start menu a couple times on my Windows 8 machine, but so far it doesn't seem to be working. The taskbar stays the same way as it was before, no new buttons appear and I get a request about by the pokki download helper 3 times in a row every once in a while. I'd love some help, because your app looks really cool and i'd love to use it! Thanks!
Hey there Anacondo,
Thanks for reporting the problem you’re having. Pokki does generate some log files which will help us better understand what’s going wrong. We would greatly appreciate it if you located and sent us the log files.
To find the log files:In Explorer, navigate to your temporary directory. You can go directly there by entering TEMP as the path. Locate the files with the name Pokki.log. If you know the day the problem happened, just send that day’s log file. If you don’t, feel free to send them all. Send the log file back to us. You can attach it to your reply post here, or you can email it to us at email@example.com
Once I take a look at that, we’ll go from there.
Thank you for submitting your log. We are looking into every avenue in order to find the cause of this. We have release a couple of updates that seem to address the issue for some and not others. Please be assured that we are actively investigating this issue and making every attempt to solve this issue.
Thanks Matt, we appreciate the log files as they have been very useful. We are currently working on a possible solution to this issue and hope to include it in our next update. Stay tuned for more Pokki changes!
I wanted to give you another update. We have just released another version of Pokki and hope that it addresses the issue you are having with the install of Pokki. There have been several bug fixes and enhancements for this version.
Please make sure the current version is uninstalled on your computer and download a fresh version from https://www.pokk.com
In order to make sure everything is removed prior to the install, please see the below instructions.
Step 1 – Removing Pokki
1. Right-click the windows taskbar and select ‘Start Task Manager’
2. Under the ‘Processes’ tab, please verify that there are no pokki.exe processes still running
Step 2 – Ensuring Pokki is completely removed
1. Open an explorer window (ex. any folder will do)
2. Copy/paste into the address bar: localappdata and hit the Enter key on the keyboard
3. You should not see a Pokki folder. If you do, please delete it
Step 3 – Installation
1. Go to https://www.pokki.com and run a fresh install from the website
If you are still encountering this issue, please let me know. I would also like to verify that you have successfully downloaded the newest version. It is accessible by opening the Pokki folder in your localappdata once Pokki has been installed.
Thank you for the additional information Sam, this has been forwarded onto one of our developers to look into this further. There are currently several possibilities and we are weeding through them one by one with each release.
We would be very interested to see whether the work around works for you. Please let us know!
That is currently one of the priority issues the developers are working on. The UAC option is the current work around to this. We do not currently have an estimation on an update for it.
The devs are aware of the issue but don’t currently have a timeframe for a fix. Sorry for the inconvenience.
There are multiple ways you can open the file. Left-click the control panel item, or right-click the item and it will open a menu and give you the option to ‘Open’. You can also right-click the item and ‘Add favorite’, in which case you can then access that control panel from the ‘Favorites’ tab.
Thank you for your feedback. Unfortunately, the solution for you does not work for many others. The devs are looking into this issue and hope to have a solution in the future. Part of the problem is that this is happening on an extremely low percentage of the user base as a whole so any additional information is appreciated.
Please note this is actively being looked into.
WoW.dll is simply a process used by your PC to open and execute the files that are required to run software and applications. It is known that Windows includes a huge number of files and folders, which are the main programs that comprise Windows operating system. If you are trying to launch/delete a program but it cannot respond, that means the associated WoW.dll process is missing or corrupted from the Applications folder. Occasionally, Windows becomes unresponsive because more and more process like WoW.dll file are corrupt or are an incorrect version that is not supported by the program or feature trying to access it. In this case, anti-virus software might not have liked wow.dll and removed it, or installation of something else could have corrupted file(s).
Please try to use the following tool to remove Pokki:
If that does not work, please try the following method:
1. Open the Task Manager (right-click the taskbar and select the Task Manager)
2. Click on the Processes tab
3. Find either explorer.exe or Windows Explorer, select it, and either click End task or end process (varies between OS’s. You can also select the process by right-clicking and choosing to end the process)
4. In the Task Manager, click File → Run (or run task)
5. Type localappdata into the path and hit Enter on the keyboard (there should be a percentage sign placed at the front and end of localappdata)
6. Delete the Pokki folder
7. In Task Manager, type ‘explorer.exe’ (without the ’) and hit Enter on the keyboard to reload the desktop