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Host App Error Message

Kate May 27, 2015 09:26AM PDT

Hello,

This message keeps popping up every 3-4 minutes since my computer finished restarting after it's latest update. How do I get it to stop/ correct the problem?

"The procedure entry point
?EnableHighResolution Timer @ lPokki@@SAX_N@Z could not be
located in the dynamic link library
C:\Users\Kate\AppData\Local\Pokki\Engine\HostAppService.exe."

Thanks!
Kate

Up -3 rated Down
Mark May 27, 2015 10:51AM PDT Pokki Support

Hello Kate,

Thanks for letting us know about the problem. Pokki does generate some log files which will help us better understand what’s going wrong. We would greatly appreciate it if you located and sent us the log files.

To find the log files:

1. In Explorer, navigate to your temporary directory. You can go directly there by entering TEMP as the path. (there should be a percentage sign placed at the front and end of TEMP)
2. Locate the files with the name ex. Pokki-2015-05-18.log. If you know the day the problem happened, just send that day’s log file. If you don’t, feel free to send them all.
3. Send the log file back to us. You can email it to us at ​help@pokki.com

Up -1 rated Down
Claudia Jun 02, 2015 02:54PM PDT
Hi, I'm so glad I found this post! I'm having the same issue. I'll send my log files to the e-mail above to see if you can help me fix it too.

Thanks!
Up 0 rated Down
Mark Jun 02, 2015 02:54PM PDT Pokki Support

We are working on the issue and will hopefully have it resolved this week. Thanks for your patience.

Up 1 rated Down
Philippe Jun 10, 2015 12:50PM PDT
Would this fix address the problem I am seeing with the HostAppService.exe by any chance?

Since last Sunday (May 31) I have the following error message when I click on the Pokki icon on thetask bar:

"C:\Users\Philippe\AppData\Local\Pokki\Engine\HostAppService.exe
Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

Thanks
Up -2 rated Down
Mark Jun 10, 2015 12:50PM PDT Pokki Support

Hello Philippe,

That is likely a different issue. Can you please submit a new support ticket?

Thanks!

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