I have an error appearing that says,
'?Enable HighResolutionTimer@lPokki@@SAX_N@Z could not be located in the dynamic link library. C:\Users\Admin\AppData\Local\Pokki\Engine\HostAppService.exe."
It is stopping me being able to use my home button. Any help to get this sorted asap would be greatly appreciated.
Thanks for letting us know about the problem. Pokki does generate some log files which will help us better understand what’s going wrong. We would greatly appreciate it if you located and sent us the log files.
To find the log files:
1. In Explorer, navigate to your temporary directory. You can go directly there by entering TEMP as the path. (there should be a percentage sign placed at the front and end of TEMP)
2. Locate the files with the name ex. Pokki-2014-02-18.log. If you know the day the problem happened, just send that day’s log file. If you don’t, feel free to send them all.
3. Send the log file back to us. You can email it to us at firstname.lastname@example.org
We are working on the issue and will hopefully have it resolved this week. Thanks for your patience.