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Entry Point Not Found Error

Steve May 27, 2015 01:05AM PDT

I have an error appearing that says,

'?Enable HighResolutionTimer@lPokki@@SAX_N@Z could not be located in the dynamic link library. C:\Users\Admin\AppData\Local\Pokki\Engine\HostAppService.exe."

It is stopping me being able to use my home button. Any help to get this sorted asap would be greatly appreciated.

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Mark May 27, 2015 10:47AM PDT Pokki Support

Hello Steve,

Thanks for letting us know about the problem. Pokki does generate some log files which will help us better understand what’s going wrong. We would greatly appreciate it if you located and sent us the log files.

To find the log files:

1. In Explorer, navigate to your temporary directory. You can go directly there by entering TEMP as the path. (there should be a percentage sign placed at the front and end of TEMP)
2. Locate the files with the name ex. Pokki-2014-02-18.log. If you know the day the problem happened, just send that day’s log file. If you don’t, feel free to send them all.
3. Send the log file back to us. You can email it to us at ​help@pokki.com

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Al May 28, 2015 03:50PM PDT
Same issue, can't access the apps as a result. Seriously annoyed. tried removing, but can't get start up in safe mode (Lenovo), can't see it in programs under control panel, can't delete because something is using it.

None of the dropbox pokki clean files shown in the forum seem to exist the

Disaster software.
Up -1 rated Down
Mark Jun 02, 2015 02:53PM PDT Pokki Support

We are working on the issue and will hopefully have it resolved this week. Thanks for your patience.

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