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uninstalling pokkki

sally mathias May 10, 2015 08:23AM PDT

Hi. I cannot uninstall this programme.It seems my 8 year old daughter has managed to get it on my PC and it keeps saying error in uninstalling this programme. Any help you can provide would be welcomed.
Thank You
Sally Mathias

Up -4 rated Down
Mark May 13, 2015 11:51AM PDT Pokki Support

Thanks for letting us know about the problem. Pokki does generate some log files which will help us better understand what’s going wrong. We would greatly appreciate it if you located and sent us the log files.

To find the log files:

1. In Explorer, navigate to your temporary directory. You can go directly there by entering TEMP as the path. (there should be a percentage sign placed at the front and end of TEMP)
2. Locate the files with the name ex. Pokki-2014-02-18.log. If you know the day the problem happened, just send that day’s log file. If you don’t, feel free to send them all.
3. Send the log file back to us. You can email it to us at ​help@pokki.com

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