About your software-- we wish to remove it, yet there seems to be 'no way.' Please advise immediately. This is a windows 8.1 machine. We did not purposely install it. It does not show up under programs in the control panel. So your pop-up seems to be saying (are you saying?) pokki has always been on this pc? So far I have found ~97,000 kb of 'pokki' on this PC; all unwanted. Also, are you saying that we can install Win 8.1 again on this PC without pokki (and other apps???) coming back onto this machine with the reinstall? Thank you
Did you try the uninstall instructions?
The important thing to note is to make sure and remove “start menu” and “host app service”