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pokki will not install

ron Mar 23, 2015 12:33PM PDT

when I try to install pokki it says its already installed and up to date. its not installed. I checked every user account on my surface pro and its not installed. thanks.

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Scott Mar 23, 2015 02:55PM PDT Pokki Support

Please try the following:
1. If Pokki shows on your taskbar, right-click the taskbar and select Toolbars → Pokki in order to disable Pokki
2. Right-click the taskbar again and select ‘Task Manager’
3. Under the Processes tab, search for pokki.exe, and if any are running, right-click the process and ‘End task’
4. Then use the following tool
https://www.dropbox.com/sh/17j21hmkf8sdijd/oADlTYteux/PokkiCleanup.exe
5. Download Pokki from pokki.com and install it again

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