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Rebecca Nelson Mar 23, 2015 04:56AM PDT

I got a new laptop in Dec '14 with Windows 8.1 and yesterday my Pokki sidebar disappeared. The app store part is still there, and I appear to have a notification on my PC app store icon, but if I click on it, it just all goes away, nothing opens. If I right click on the house icon in my toolbar and go to "check for updates, it just goes away. When I went to settings, it had my language as Chinese. I did change this back to English, but it didn't make any difference with anything else. Any thoughts?

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Mark Mar 26, 2015 10:50AM PDT Pokki Support

Thanks for letting us know about the problem. Pokki does generate some log files which will help us better understand what’s going wrong. We would greatly appreciate it if you located and sent us the log files.

To find the log files:

1. In Explorer, navigate to your temporary directory. You can go directly there by entering TEMP as the path. (there should be a percentage sign placed at the front and end of TEMP)
2. Locate the files with the name ex. Pokki-2014-02-18.log. If you know the day the problem happened, just send that day’s log file. If you don’t, feel free to send them all.
3. Send the log file back to us. You can email it to us at ​help@pokki.com

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