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cant turn my computer of

karl shakespeare Mar 22, 2015 12:35AM PDT

I am un able to shut my computer down it keeps coming up with error status 0xc000007b and it says try reinstalling pokki I have tried to uninstall the programme to reinstall it again but wont uninstall

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Mark Mar 23, 2015 02:28PM PDT Pokki Support

Thanks for letting us know about the problem. Pokki does generate some log files which will help us better understand what’s going wrong. We would greatly appreciate it if you located and sent us the log files.

To find the log files:

1. In Explorer, navigate to your temporary directory. You can go directly there by entering TEMP as the path. (there should be a percentage sign placed at the front and end of TEMP)
2. Locate the files with the name ex. Pokki-2014-02-18.log. If you know the day the problem happened, just send that day’s log file. If you don’t, feel free to send them all.
3. Send the log file back to us. You can email it to us at ​help@pokki.com

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